policy

Product Policy

This page explains how buying products from Slow Things works: how an order is made and sent, what happens if something is wrong. What is done with your details can be found on the Privacy page. Questions are welcome at orders@slowthings.io.

This policy does not include details relevant to the Creative Practice & Research services.

Your order

An email confirmation is sent after an order is completed. Please save it. As most products are made to order by hand, so please allow a little time before they are posted.

Prices and payment

Prices are in Australian dollars. Slow Things is not registered for GST, so no GST is charged. Payment is taken by Stripe: your card or bank details go to Stripe and never reach this website or our server. A bank transfer payment can take a few business days to clear; such orders are completed after the payment clears.

Postage

Postage is a single charge for the whole order, shown before you pay, and added to the price of what you ordered. Depending on the destination, postage rates will differ.

If something is wrong

If what you ordered arrives damaged, is faulty, or is not what you ordered, please email orders@slowthings.io with your order reference and, if you can, a photo, and we will make it right with a repair, a replacement or a refund.

Changes of mind

Anything made to order, such as a design you have personalised, cannot be taken back or refunded if you simply change your mind once it has been made. If you need to change or cancel an order, send an email as soon as you can, before it has been made.

Discounts and unique IDs

Some purchases come with a discount code on future Slow Things products in your order confirmation email. Redemption of discounts are one-time only. Slow Things reserves the right to limit where each discount can be applied to. Please keep it to yourself, because anyone who has it may use it. If you lose it, email us from the email address you ordered with and we will verify it against our records.